During your trial period, ShufflePoint will provide one free hour of phone support
and unlimited (subject to availability) email support.
ShufflePoint will provide standard technical support free of charge with no time
or call frequency limit for issues related to our products and services
associated with normal operation of our service. Standard Support shall include
only diagnosis and repair of any malfunction of standard software
offerings. Clients will be notified if their support call is not free prior to
incurring any expenses.
Paid Professional Services
If you are stuck on an issue and need immediate assistance, then ShufflePoint
Consulting Express is just right for you. ShufflePoint Consulting Express is a
prepaid ONE hour (or more, purchase however many you need!) consulting service
with a ShufflePoint team member via phone, email, Skype, or web meeting
that enables you to have access to ShufflePoint's experienced team for a quick
technical problem or a GoToMeeting session to help you find a resolution to a
Contact us and we will get back to you for a free consultation to
determine the scope of your project. You can then purchase the hours needed and
be sure ShufflePoint will start work on your problem ASAP.
Fixed Price Projects
When the scope of support is beyond problem solving and getting started,
ShufflePoint will prepare a fixed-price quote based upon a statement of
work prepared in cojnuction with the customer.
- Recreate and automate your current manually implemented report
- Create business specific rollup taxonomies and custom KPIs
- Integrate additional or proprietary data sources
For ongoing support of complex report configurations or custom report
templates. Lower rates are available depending on the number of hours you
require. This guarantees you a block of time every week/month according to our
agreement. Available in 4-hour per month
increments and paid in 90-day increments at the beginning of the quarter.
Unused retainer hours are non-refundable.